For Android 11* and lower: For the Bluetooth to work properly and detect your K-IP, you will also need to activate your GPS. Although the K-IP solution does not use your phone’s GPS (but the one included in the beacon), Android requires certain authorisations to perform a permanent Bluetooth scan. These authorisations include the GPS:…
Please note that you will receive very few K-IP emails. Our communication is limited to the creation of your account and occasionally, when the app’s notifications do not reach the phones concerned. It is therefore important to use a real and used email address. Look in the spam box: our emails can be intercepted…
Unfortunately, we cannot change the volume of the K-IP. Very efficient outdoors but a bit noisy indoors, you can reduce the volume considerably by placing a finger on the sound output. You will be less surprised ;).
Yes, as long as you dissociate your K-IP from your account. To do so, contact K-IP support by email, detailing your request. For a new user to be able to associate the K-IP, you will have to communicate its original activation code, located inside the packaging. We advise you to keep the activation code…
You are designated as a loved one for a person equipped with a K-IP and you want to watch over him/her when he/she goes out? Here are the essential steps to take: Download the K-IP app on your smartphone by going to your phone’s app store. Create your account with your email address. Accept the…
Yes, the K-IP works at sea, on the nearby coastline, up to more than 5 km! To visualise in detail the coverage of the K-IP on this area, look at our coverage model here. The simulations take into account a K-IP placed 1 meter above sea level. To ensure the dispersion of the radio…
In order for your loved ones to follow you and receive your distress alerts, simply add them as contacts. After logging in to the K-IP app: Click on the burger menu (≡) on the top left, In the menu, choose “My Contacts“, Click on the “Add” (+) button, on the bottom right, Fill in the…
The K-IP has the enormous advantage of being usable despite the absence of a network: it was actually designed for these environments! Wherever you are, with or without network coverage, the rescue teams connect directly to your K-IP via their dedicated equipment. This means that you can be quickly located and retrieved, anywhere. This specific…
Don’t panic! Make sure you have the latest version of the K-IP app by checking your phone’s app store. If this doesn’t solve the problem, it may be that your phone is set to “enlarged font“. This display mode enlarges the visuals considerably, which may hide some parts of our app. The display problem is…
Yes, all distress alerts are relayed to all of the K-IPs in the vicinity. This is convenient when the alert is issued in an area without a network since the relay K-IPs will automatically transmit the reported alerts as soon as they are back in an area with coverage. Please note that the K-IPPERs around…