Please note that you will receive very few K-IP emails. Our communication is limited to the creation of your account and occasionally, when the app’s notifications do not reach the phones concerned. It is therefore important to use a real and used email address. Look in the spam box: our emails can be intercepted…

Yes, as long as you dissociate your K-IP from your account. To do so, contact K-IP support  by email, detailing your request. For a new user to be able to associate the K-IP, you will have to communicate its original activation code, located inside the packaging. We advise you to keep the activation code…

In order for your loved ones to follow you and receive your distress alerts, simply add them as contacts. After logging in to the K-IP app: Click on the burger menu (≡) on the top left, In the menu, choose “My Contacts“, Click on the “Add” (+) button, on the bottom right, Fill in the…