Please note that you will receive very few K-IP emails. Our communication is limited to the creation of your account and occasionally, when the app’s notifications do not reach the phones concerned. It is therefore important to use a real and used email address. Look in the spam box: our emails can be intercepted by the webs of the net. We also advise you not to use a Free email address (“xxx@free.fr”). Many companies (us included) see their emails blocked by Free servers. Our technical team is working on this subject and we are waiting for their feedback.