Don’t panic! Make sure you have the latest version of the K-IP app by checking your phone’s app store. If this doesn’t solve the problem, it may be that your phone is set to “enlarged font“. This display mode enlarges the visuals considerably, which may hide some parts of our app. The display problem is…
Yes, all distress alerts are relayed to all of the K-IPs in the vicinity. This is convenient when the alert is issued in an area without a network since the relay K-IPs will automatically transmit the reported alerts as soon as they are back in an area with coverage. Please note that the K-IPPERs around…
The distress alert is a simple and intuitive way to warn those watching over you that you need help. Once activated on your K-IP, your alert is sent to your loved ones chosen during the set up of your outing. If you forgot or weren’t able to launch an outing, your distress alert will be…
Whether it is a real need or a test, to send a distress alert: Press and hold the button on the K-IP (about 4 seconds). You will hear several beeps, keep pressing! Stop pressing as soon as you hear the alert sound. Your LED flashes red, three times in a row: your alert is ACTIVATED.…
Yes, you can use the K-IP solution anywhere in Europe 🇪🇺 ! To view our service map, click here. For the rest of the world, please make sure to turn off your beacon.
NOTHING 😉 Continue to enjoy the outdoors as you wish and above all, do not turn off your K-IP. It continues to communicate using the other networks that are present. Also, do not turn off the K-IP app, do not logout of your account, and do not stop your outing trying to restart the process.…
You have added your K-IP on the app, that’s perfect! But in your phone settings, you don’t see it in your connected devices… Don’t panic, this is normal 😉 Phones listen to all the information in their vicinity via Bluetooth, without needing to “pair” themselves to the various devices around them. Your K-IP uses…
Yes, your outings and their summaries are available on the K-IP app for 6 hours after they are stopped. You will see the start and end time as well as the trace on a map. Saving outings for an unlimited time is a feature in development. Don’t forget to update your app regularly to get…
You are out with friends or family and you are all equipped with K-IPs? Connect them together to follow each other and receive distress alerts! All of this can be done using your K-IPs, no need to connect to external networks. The K-IPs will communicate directly with each other. This K-IP function is under development…
The purchase of the K-IP beacon includes a 1-year subscription and gives you access to all the network and tracking features of the K-IP solution: – Sharing your location with your friends and family. – Sending distress alerts to your loved ones. At the end of this period, you can reactivate another subscription on our…